• Welcome to www.woodsmokegourmet.com.au. This website is operated by Woodsmoke Gourmet. Just so you know, when you use and/or order products from this website, you are agreeing to these terms and conditions, and, from this point onwards, any reference to "we", "us", "our" or "ourselves" refers to Woodsmoke Gourmet and "you" and "your" means you, the customer.

  • These Terms and Conditions together with your order and the order reference number provided to you constitute the entire contract between us and you for the supply of products. No other Terms and Conditions will apply.

  • Woodsmoke Gourmet reserves the right to change or modify these Terms and Conditions at any time and in its sole discretion. Any changes or modifications will be effective immediately upon posting on our website.

Registered Address:
42 Lahinch Mews
Torquay, VIC 3228

Address for any returns or comments;
PO Box 973
Torquay, VIC 3228

ABN Number 707 231 80748

Intellectual Property

  • All images, text and design on this site are the sole property of Woodsmokegourmet.com.au or, in some cases, a third party.

  • Content on this site cannot be copied or used in any way without the written consent of Woodsmokegourmet.com.au. Failure to adhere to this may result in breach of copyright or trademark, or other laws leading to civil and criminal prosecution.

  • Notwithstanding the above Woodsmokegourmet.com.au customers and visitors may email or print off information to send to family or friends for the purposes of making purchasing decisions.

Formation of Contract

  • You offer to purchase products from us through our website.

  • Your offer is made by completing and submitting your order.

  • Our acceptance of your offer is confirmed by us providing you with an order reference number.

  • Once we provide you with the order reference number a binding contract is formed.

Australia and New Zealand only Website

  • We only sell and deliver within mainland Australia, mainland Tasmania and New Zealand.

Legal Capacity to Transact

  • If you are under eighteen (18) years of age, you cannot order via our website.

Processing your Order

  • Upon completing your order and submitting it through the checkout system, an order reference number will be issued to you via a confirmation email.

  • Upon processing your order and receiving payment we will send you a confirmation email which is your Tax Invoice.

  • If we cannot process your order after receiving payment, we will contact you using the details entered at the checkout.

Payment Methods and Processing

  • We currently accept VISA, MasterCard and AMEX.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • Business days are Monday to Friday, excluding Public holidays.

  • We process payments only after you successfully complete the checkout.

  • Your tax invoice is your proof of purchase and is required for returns or exchanges.

  • Please Note:

  • We are unable to accept credit cards issued by banks outside of Australia.

  • Debit cards and cheque cards have daily spending limits that may substantially delay the processing of your order.

  • You may be required to provide further identification for additional security reference checks.

  • Credit card information entered during the ordering process will be deleted upon transaction completion.

GST

  • All purchases on applicable Products include GST at the rate of 10%.


Availability

  • We do our best to keep stock of most items listed on our website. However due to the volume and timing of orders received we cannot guarantee stock availability at any specific time.

  • In the event of stock-outs we will notify customers as soon as possible after their order is received. Customers will have the option to cancel their order, accept an alternative product, or accept an extended delivery schedule.

Title and Risk

  • Title to and risk in the products will pass to you upon delivery from us.

Cancelled Orders

  • Please choose carefully and review all products in your shopping bag when completing the checkout process as your order cannot be cancelled once we have provided you with an order reference number.

Delivery Address

  • Please provide a physical delivery address and include business name if delivering to a business address.

  • Customers are responsible for providing Woodsmokegourmet.com.au the correct delivery address. All costs associated with providing an incorrect delivery address shall remain with customers.

PRIVACY & SECURITY

  • This statement discloses the privacy practices and policies for our website www.woodsmokegourmet.com.au.

  • Your personal data will be used for processing and invoicing your order only. Woodsmoke Gourmet will not pass your data on to any third parties. We treat your data as strictly confidential!

  • All credit card transactions are processed using Eway, who use industry leading technology (such as SSL - Secure Sockets Layer protocol) to keep you information safe.

  • Woodsmoke Gourmet might have links to other websites. Woodsmoke Gourmet is not responsible for the privacy practices or the content of these other web sites. The chances are excellent that you'll have no issues with them, but we can't be at all places at all times to guarantee it.

     

SHIPPING RATES & TIMES

  • The majority of orders placed are processed and dispatched the next working day. Please note that credit card payments made after 6pm can take up to 48 hours to process.

  • Shipping charges are fixed for orders throughout Australia.  For shipping rates to New Zealand please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it..

  • All shipping estimates are from when payment is received by Woodsmoke Gourmet. Estimates are based on Australia Post shipping times.

SERVICE

AUSTRALIA POST TRANSIT TIMES

(AUSTRALIA ONLY)

PACKED WEIGHT

PRICE

($AUD)

Registered Post

2-7 working days for most areas.

Certain rural areas may require longer.

 

Flat rate

 

9.90

  • Please contact us for shipping rates on wholesale orders

  • Registered Post service will be delivered by Australia Post and requires a signature, so please make sure there will be someone at home to sign for it. Otherwise a card will be left and your parcel will need to be collected from your local post office.

  • Please note Australia Post only deliver from Monday to Friday.   

  • TRACK YOUR PARCEL

    To track your parcel please use the consignment number you will receive from Australia Post (via email) when your order is dispatched here; https://auspost.com.au/track/. Your tracking number will look similar to this "64A00000xxxxx"

FATHERS DAY SHIPPING GUIDE

We have two shipping options, Registered Post and Express Post. See below for more information.

Registered Post

VIC metro areas – up to 2  business days

SA,ACT & NSW metro areas  – up 3 business days

QLD & TAS metro areas – up to 4 business days

WA, all other capital cities and country locations- up to 6 business days

For more detailed shipping information on your postcode please visit

http://auspost.com.au/parcels-mail/delivery-areas.html

 

 

RETURNS & EXCHANGES

Woodsmoke Gourmet is happy to offer customers a refund or an exchange, for items purchased online, which are different to how it was described, or if goods are damaged. Other returns or exchanges are accepted on goods and will require proof of purchase.

  • Your item/s must be in its original unused condition to be returned.

  • You must return the item within 14 days of your purchase. 

  • We pay all shipping costs if a return is a result of our error and you are exchanging it for the item you ordered (i.e. received an incorrect or defective item, etc).

  • For any other returns, shipping costs are not refundable. Customers are responsible for round trip shipping on returned items. If you received free shipping then actual outbound shipping costs will be deducted from your refund.

How to Return or Exchange an Item:

  • Email us at This email address is being protected from spambots. You need JavaScript enabled to view it. to request a refund.

  • Please advise reason for exchange/refund.

  • Include a copy of your receipt or invoice making sure the following information is included:

  • Name

  • Address

  • Phone Number

  • Email address

  • Method of payment

  • Reason for the return

  • If your item is different to how it was described or damaged please take a photo of the item/s and attach to e-mail along with your order reference number within 48 hours of receipt. We will send out a replacement as soon as possible (subject to availability)

Mail your return item to:

Woodsmoke Gourmet

P.O. Box 973

Torquay, VIC, 3228

If you are using Australia Post, please return item via registered post to make sure the goods reach their destination. We can't accept liability for any damages en route. 

Once the item/s have been received and reviewed, you will either receive your new items (for exchange), or a refund for the cost of the purchase. Refunds will be issued directly to the credit card used for the purchase. Email notification will be sent once the return has been processed.  Please allow up to seven days from item receipt for the refund to process.

CONTACTING US

We’re happy to help you with any enquiries you may have regarding our products or the online ordering process. Woodsmoke Gourmet Mail Order is open from Monday to Friday 9am to 5pm. You can call us on 0400 878 292. Alternatively, send an e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it. with any queries, problems or questions you may have.